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3CX Features 
Full Feature ListPhone System Features
Unified Communications 
  • Soft clients: Includes web and Windows desktop clients, as well as iOS and Android mobile apps.
  • 3CX Talk: Allows for browser-based, instant video conferencing with features like screen sharing, polls, and whiteboards.
  • Chat: Consolidates live website chat, Facebook Messenger, WhatsApp, and SMS into a single inbox. 
Advanced Calling and Call Center Features 
  • Call queues: Manages incoming calls for groups of agents.
  • Call recording: Records calls for quality assurance and training purposes.
  • Switchboard: A real-time dashboard for agents that shows status and allows for drag-and-drop transfers.
  • Agent training: Tools like "whisper" (talk to the agent privately before they take the call) and "barge in" (join the call) are available. 
Productivity and Integration
  • CRM integration: Connects with popular CRMs to automatically identify callers and open customer records.
  • Microsoft 365 and Google Workspace integration: Allows for single sign-on and automatic calendar-based status updates.
  • Call flow designer: A visual tool to easily create custom call routing rules. 
Security
  • Encryption: Uses SRTP for voice traffic encryption.
  • SSL: Features automatic SSL certificate management.
  • Global IP blacklisting: Includes a built-in security feature to block malicious IPs. ​


3CX Known Problems

Audio and call quality
  • Choppy or delayed audio: This can happen intermittently and may be caused by network issues or certain app settings.
  • Audio cutting out: Users may experience brief periods of silence where they can't hear or be heard, which can be intermittent and sometimes related to specific network connections (like cellular data).
  • Poor audio input: Users may report being too quiet, which can often be resolved by checking and adjusting the audio settings in the app, specifically ensuring the correct headset or microphone is selected.
  • Silence detection: In some cases, call drops can be caused by silence detection. Enabling the silence detection option in the app's advanced settings can help prevent this. 
App functionality
  • Desktop/PWA app issues: The PWA app can have trouble running in the background, leading users to miss calls if the window is closed. The desktop client can also become unresponsive, requiring a restart to function correctly.
  • Softphone mode: Some users have issues switching to or using "softphone" mode, where the app acts as their headset, which is often a quick fix by correcting audio settings within the application.
  • Roaming profiles: The softphone does not work correctly with roaming profiles, which can be problematic for users who switch between different computers at work (e.g., hot-desking).
  • Call handling: Features like shared parking have become less intuitive, requiring more clicks than a one-click BLF button.
  • Integration problems: Headset integration can be inconsistent. For example, one user may have their Yealink headset working correctly, while another may experience mixed results even with similar settings. ​
3CX Support