Need help with your FreePBX system? We can help! Onsite or remote packages available.

Programming Ring groups to complex IVR and inbound routing! We can attend your office to complete an maintenance required, Check firewall or configure FreePBX system with day/night mode or connect new users. 

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FreePBX features we can help program

We have a large number of customers using FreePBX in their office or we host it on Digital Ocean for them securely with 100% reliability. 

Core and call handling features

• Web GUI: An intuitive, web-based interface for managing extensions, IVRs, and system settings.
• Call control: Includes features like call forwarding, call waiting, and Do Not Disturb, which can be managed through the web GUI or feature codes.
• Find Me/Follow Me: Route calls to multiple destinations in a sequence.
• Visual Voicemail: View and manage voicemails from a web interface, including playback and download.
• Call recording: Record calls and manage the recordings through the system.
• Feature codes: Dial-in codes to control various functions, such as activating call forwarding (*72) or transferring a call (*2).
• Call history: View details of calls and listen to recordings. 

FreePBX Known problems we can help resolve 

Known problems with FreePBX include security vulnerabilities like a recent zero-day exploit in the API, and issues with the performance and stability of newer versions like FreePBX 17. Other common problems involve call quality issues (static, echo, or dropped calls), and configuration difficulties, especially when migrating to new versions or performing upgrades. 
Security vulnerabilities

• API exploit: A zero-day vulnerability was discovered in the FreePBX API that allows attackers to gain unauthorized access by exploiting a flaw in how authentication is handled.
• Module vulnerabilities: Some modules have known security vulnerabilities that require patching. Users are advised to update modules as soon as alerts appear on their dashboard to prevent exploitation. 

Performance and stability issues

• General instability: Some users report general instability, especially with newer versions like FreePBX 17, which has been described as "frustrating" due to performance issues.
• Resource allocation: Performance issues can be caused by the virtualization environment. Virtual machines need to have their resources (CPU, network) reserved to avoid delays that impact VoIP quality.
• Application and module errors: Users have reported issues with certain modules restarting unexpectedly (e.g., UCP). 

Configuration and migration problems

• Upgrade and migration issues: Migrating to a new version, like FreePBX 17, can cause problems. The backup/restore function is not a perfect migration tool, and a "clean-up" is always necessary after a major OS or version change.
• SIP driver conversion: Upgrading to FreePBX 17 (which uses Asterisk 21) requires converting from Chan SIP to Chan PJ SIP. While this conversion is automated for extensions, trunks need to be manually reconfigured and tested.
• Installation problems: New installations can have problems, such as incorrect firewall settings being prompted or scripts failing to run because they are looking for the wrong source. 

Call quality and feature issues

• Poor call quality: Common PABX issues like static, echo, or dropped calls are frequent. These can stem from network interference, faulty cables, or power fluctuations.
• Call handling errors: Users have reported issues like calls dropping after 30 minutes, one-way audio, or calls not being transferred correctly, which may be related to SIP re-invites. ​