Are you a partner or reseller for any of these brands?

No, none of them. We are not a partner, reseller or authorised agent of any manufacturer named on this page, and nobody here is certified or accredited by any of them. We install and support their equipment, which is a different relationship and, for the person paying us, a more useful one.

Will you work on equipment you did not supply?

Yes, and a lot of our work is exactly that. Inheriting a system nobody understands is a common reason people ring. We will tell you what it can still do and what is genuinely past it.

Our brand is not on this list. Can you still help?

Probably. Most business phone hardware speaks the same standard, so being unfamiliar with a badge is rarely the obstacle. Ring us and describe it, and we will tell you honestly whether it is worth your time and ours before anybody commits to anything.

Can we mix brands on one system?

Yes, and most offices we see already do. It is worth knowing that a mixed set means more than one way of provisioning handsets for whoever supports it, so it is a trade rather than free, but it is not the problem it is sometimes made out to be.

Should we go to the manufacturer instead?

Sometimes, and we will tell you when. If equipment is under a manufacturer warranty, or a fault is genuinely a hardware defect, that route is the right one and we have no reason to steer you away from it. Where a fault turns out to be configuration rather than hardware, that is where we are useful.

Brands we support

These are the phone systems and handsets we install, configure and fix. We are not any of these companies and we do not act for them, which is worth saying at the top of a page like this rather than the bottom.

What supported means on this page

It means a specific and fairly small list of things, all of which we actually do.

We install this equipment, and we configure it properly rather than leaving it on its defaults
We fix it when it stops working, including equipment we did not sell and did not install
We move phone numbers onto it, and off it
We answer the phone when you ring about it

It does not mean we are the manufacturer, that we act on their behalf, or that they know who we are. If your equipment is under a manufacturer warranty, that is between you and them, and we will tell you when that is the better route rather than charging you to find out.

The brands with a page of their own

Each of these has a support page here with the faults we see most often and how to clear them. All of it is free to read and none of it asks for your email first.

Yealink. Desk phones, cordless handsets and headsets. This is the hardware we see most, and there is a separate page on the range at Yealink phones.

Yeastar. The phone system rather than the handsets, on site or hosted. The older MyPBX units are the same manufacturer, under a name they have since retired. There is more on the range at Yeastar PBX.

Grandstream. Desk phones, cordless, the UCM systems and the gateways that connect older equipment. The range is at Grandstream IP PBX.

3CX. Software rather than a box, so where it runs is a decision you get to make. Whether it suits you is set out at 3CX compared with the alternatives.

FreePBX. Open source, powerful, and the one most likely to have been set up by somebody who has since left.

Other equipment we get asked about

These have no page here yet, and we would rather say so than leave you clicking. They are listed because our older site carried a support page for each, and people still arrive here searching for them.

Cisco desk phones. Worth knowing that some Cisco handsets run the manufacturer’s own protocol rather than the open standard, and a few are tied to the system they were supplied with, so the first question is which firmware yours is on
Epygi, including the older Quadro units. These are the phone system rather than the handsets
Fanvil handsets

If you have any of them and something is wrong, ring us and describe it. We will tell you honestly whether it is worth your time and ours before anybody commits to anything.

If you are coming off somebody else’s hosted service

A lot of the people who find us are not on a brand at all. They are on a hosted service from a carrier or a large provider, and what they want to know is whether they can leave and what happens to their handsets.

Numbers can usually be ported, and whether the handsets come with you depends on several things: who owns them, what the contract says, whether they were locked to that provider when supplied, and whether anybody can still get into them to reconfigure them. It is worth establishing before you sign anything new, because it is the difference between a change of supplier and a hardware purchase.

We are not going to pretend to support another provider’s platform from the outside. What we can do is tell you what moving involves, and the porting side of that is on our business VoIP systems page.

Why we are not connected to any of them, and why that is the point

We are not a partner, reseller or authorised agent of any manufacturer named on this page. Nobody here is certified by any of them and none of them has accredited us.

That is a deliberate position rather than something missing, and it buys you three things.

There is no brand we have to recommend, and no quota that makes one answer more attractive than another
We can tell you to keep what you have, which a supplier who only sells one line cannot afford to do
We can work on a mixed estate without pretending the other half is a problem

The trade is real and worth stating. A manufacturer’s own channel may have escalation routes we do not, and on a genuine hardware defect that matters. A lot of what goes wrong with a phone system is configuration rather than the equipment, and that is the part we are useful for. When it is not, we will say so.

The equipment you already own

A lot of the calls we take are about a system somebody inherited, where the person who set it up has since gone.

That is ordinary work. We will look at what is there, tell you what it can still do, and tell you what is genuinely past it. Sometimes the answer is that it is fine and needs configuring properly, and we would rather say that and be useful than quote you for a replacement.

If you want somebody to look after a system on an ongoing basis rather than fix one thing, that is set out on our outsourced VoIP support page.

Talk to us about what you have

Tell us what is on the desks, what is running them if you know, and what is actually going wrong. If we are not the right people we will say so.

Call 1300 865 879, or send us the details and we will come back to you.

Common questions

Are you a partner or reseller for any of these brands?: No, none of them. We are not a partner, reseller or authorised agent of any manufacturer named on this page, and nobody here is certified or accredited by any of them. We install and support their equipment, which is a different relationship and, for the person paying us, a more useful one.
Will you work on equipment you did not supply?: Yes, and a lot of our work is exactly that. Inheriting a system nobody understands is a common reason people ring. We will tell you what it can still do and what is genuinely past it.
Our brand is not on this list. Can you still help?: Probably. Most business phone hardware speaks the same standard, so being unfamiliar with a badge is rarely the obstacle. Ring us and describe it, and we will tell you honestly whether it is worth your time and ours before anybody commits to anything.
Can we mix brands on one system?: Yes, and most offices we see already do. It is worth knowing that a mixed set means more than one way of provisioning handsets for whoever supports it, so it is a trade rather than free, but it is not the problem it is sometimes made out to be.
Should we go to the manufacturer instead?: Sometimes, and we will tell you when. If equipment is under a manufacturer warranty, or a fault is genuinely a hardware defect, that route is the right one and we have no reason to steer you away from it. Where a fault turns out to be configuration rather than hardware, that is where we are useful.