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VoIPSystem

Website terms and conditions

Effective date: 30 July 2026

These Website Terms and Conditions ("Terms") govern your access to and use of the website operated by VOIP Systems ("VOIP Systems", "we", "our", or "us") located at www.voip-system.com.au.

By accessing or using this website, creating an account, purchasing products or services, or otherwise engaging with us online, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use this website.

1. About VOIP Systems

VOIP Systems provides telecommunications, VoIP phone systems, networking equipment, managed IT services, cloud services, security solutions, software, technical support, consulting, and related products and services throughout Australia.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding agreement to use this website or purchase our products and services.

3. Customer accounts

Some features of this website require you to create a customer account. You agree to:

  • provide accurate and current information;
  • keep your password confidential;
  • maintain the security of your account;
  • notify us immediately if your account has been compromised.

You are responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate any account where these Terms have been breached.

4. Products and services

All products and services displayed on this website are subject to availability. Descriptions, specifications and images are provided for general information only. VOIP Systems reserves the right to:

  • discontinue products;
  • modify specifications;
  • substitute equivalent products where appropriate;
  • refuse service where necessary.

5. Orders

Submitting an order does not constitute acceptance. An order is only accepted once we have confirmed acceptance in writing or supplied the requested goods or services. We reserve the right to reject or cancel orders due to:

  • pricing errors;
  • product availability;
  • suspected fraud;
  • incorrect customer information;
  • technical errors.

6. Pricing

Unless otherwise stated:

  • all prices are in Australian Dollars (AUD);
  • prices include GST where applicable;
  • freight and installation charges may be additional;
  • pricing may change without notice.

Obvious pricing errors may be corrected before an order is accepted.

7. Payment

Payment must be made using one of the approved payment methods offered on our website unless alternative arrangements have been agreed. Late payments may result in:

  • suspension of services;
  • cancellation of support;
  • interest where permitted by law;
  • recovery costs.

8. Delivery

Delivery dates are estimates only. VOIP Systems is not liable for delays resulting from:

  • manufacturers;
  • wholesalers;
  • freight providers;
  • customs;
  • natural disasters;
  • internet outages;
  • events beyond our reasonable control.

Risk passes to the customer upon delivery unless otherwise required by Australian law.

9. Installation and technical services

Where installation or technical services are supplied:

  • customers must provide suitable access to premises;
  • customers remain responsible for backing up all data;
  • customers must ensure equipment supplied by third parties is compatible unless otherwise agreed.

VOIP Systems is not responsible for pre-existing faults or issues unrelated to the services we provide.

10. Managed services

Where managed IT or VoIP services are provided, the scope of services is governed by the relevant service agreement or quotation. Service response times, monitoring, maintenance schedules and support levels are governed by those agreements rather than these Terms.

11. Australian Consumer Law

Nothing contained within these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. Where permitted by law, our liability is limited to one or more of the following:

  • replacement of goods;
  • repair of goods;
  • resupply of services;
  • payment of the reasonable cost of replacement or repair.

12. Returns and refunds

Returns and refunds are handled in accordance with Australian Consumer Law. Goods returned because of customer error may attract:

  • a restocking fee;
  • return freight costs;
  • manufacturer assessment fees where applicable.

Custom-built, customised, special-order or software products may not be eligible for return unless required by law.

13. Intellectual property

Unless otherwise stated, all content on this website including:

  • logos;
  • branding;
  • software;
  • documentation;
  • text;
  • graphics;
  • photographs;
  • downloads;
  • product information;
  • website design;

is owned by or licensed to VOIP Systems. No material may be copied, reproduced, republished, distributed or commercially exploited without our prior written permission.

14. Acceptable use

You agree not to:

  • interfere with website security;
  • upload malicious software;
  • attempt unauthorised access;
  • disrupt website operations;
  • misuse customer accounts;
  • scrape website content;
  • use automated systems without permission;
  • engage in unlawful activity.

15. Third-party websites

This website may contain links to third-party websites. VOIP Systems is not responsible for:

  • their content;
  • privacy practices;
  • products;
  • services;
  • availability.

Accessing third-party websites is at your own risk.

16. Limitation of liability

To the maximum extent permitted by law, VOIP Systems shall not be liable for any indirect, incidental, consequential or special damages including:

  • loss of profits;
  • business interruption;
  • loss of data;
  • loss of goodwill;
  • loss of opportunity;
  • loss of revenue.

Where liability cannot legally be excluded, our liability is limited to the maximum extent permitted under Australian law.

17. Website availability

Although we endeavour to maintain uninterrupted access, we do not guarantee that this website will always be:

  • available;
  • secure;
  • error-free;
  • virus-free.

Temporary interruptions may occur for maintenance or unforeseen circumstances.

18. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

19. Force majeure

VOIP Systems is not responsible for delays or failures caused by circumstances beyond our reasonable control including:

  • natural disasters;
  • fire;
  • flood;
  • power outages;
  • cyber-attacks;
  • telecommunications failures;
  • government actions;
  • industrial disputes.

20. Changes to these Terms

We reserve the right to amend these Terms at any time. Updated Terms become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of any amended Terms.

21. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

22. Contact information

  • VOIP Systems
  • Website: www.voip-system.com.au
  • Email: leigh@hostedtelecommunications.com.au
  • Phone: 1300 865 879
  • Address: 35 Ullora Road, Nelson Bay NSW 2315, Australia