Optus Loop support and alternatives in Australia
If Optus Loop is not working the way you expected, this page is for you.
Are you trying to reach Optus?
Most people who find this page are, so it is worth being straight about it.
We are not Optus, and we are not one of their partners, resellers or authorised agents. VoIP System is an independent Australian phone systems company. We help businesses that are using Loop, and businesses that are thinking about leaving it.
If something is broken
Loop is a hosted service, so the phone system sits with Optus rather than in your office. Anything inside the account has to be changed by Optus or by whoever holds the account. What we can look at is your side of it: the handsets, the network they sit on, and the connection they depend on.
That is often where the fault actually is, which is why it is worth checking before spending a morning on hold.
What to try before you call anyone
Most faults on any VoIP handset come down to the same few things, whoever made it.
- Restart the phone properly. Unplug the network cable, wait ten seconds, plug it back in, and let it finish starting up. That takes about a minute.
- Check whether every phone in the office is doing it. If they all are, the fault is the phone system or the internet connection, not the handset on your desk.
- Check the cable is in the socket marked LAN, not the one marked PC. The PC socket feeds the computer through the phone and will not bring the phone itself online.
- Move the phone to a working network port at another desk. If it comes good there, the fault is the port or the cable rather than the phone.
If one phone still will not come online after all of that, stop there. The next step is in the phone system settings, and it needs whoever looks after your phones.
If you are thinking about moving
People usually land here because the bill is higher than expected, or because getting a change made takes longer than it should.
Worth saying plainly: if the problem is the internet connection at your site, changing providers moves the problem rather than fixing it. We would rather tell you that than sell you a migration.
If it is worth moving, your numbers come with you, and that is usually the part people are most worried about.
Talk it through with us
If none of that sorts it, get in touch and we will work out what is going on. It helps to know the make and model, what changed just before it started, and whether it affects one phone or all of them.
The help on this page is free and there is no form in front of it.
Common questions
- Is this Optus?
- No. Optus run Loop. VoIP System is an independent Australian phone systems company, and this page is not affiliated with Optus.
- Can you fix an Optus Loop problem for us?
- We can look at your handsets, your network and your connection, which is where a lot of faults actually are. Anything inside the Loop account has to go through Optus or the account holder.
- Do we lose our phone numbers if we move?
- No. Your numbers move with you.