Privacy policy

Effective date: 30 July 2026

VOIP Systems ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.voip-system.com.au or use our products and services.

Information we collect

We may collect personal information including:

Your name
Email address
Telephone number
Postal or business address (where applicable)
Account login details
Information you provide when creating a customer account
Information relating to purchases, enquiries, or support requests

How we collect information

We collect information when you:

Create a customer account
Purchase products or services
Contact us through our website or email
Request support
Communicate with us in any other way

How we use your information

We use your personal information to:

Create and manage your customer account
Process orders and payments
Deliver products and services
Respond to enquiries and provide customer support
Improve our website, products, and services
Communicate important information regarding your account or purchases
Meet our legal and regulatory obligations

Disclosure of information

We may disclose your information to:

Service providers who help us operate our business
Payment processors
IT service providers
Professional advisers
Government authorities where required by law

We do not sell your personal information to third parties.

Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we use commercially reasonable security measures, no method of electronic transmission or storage is completely secure.

Customer accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately if you believe your account has been accessed without your permission.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website performance, and enhance our services. You may adjust your browser settings to refuse cookies; however, some website features may not function correctly.

Access and correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

Third-party services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

Retention of information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

VOIP Systems
Website: www.voip-system.com.au
Email: leigh@hostedtelecommunications.com.au
Phone: 1300 865 879
Address: 35 Ullora Road, Nelson Bay NSW 2315, Australia