Epygi phone system support in Australia
If you have an Epygi phone system that is not behaving, start below. Most of it takes a couple of minutes.
Are you trying to reach Epygi?
Most people who find this page are, so it is worth being straight about it.
We are not Epygi, and we are not one of their partners, resellers or authorised agents. VoIP System is an independent Australian phone systems company. We work on this equipment for businesses here.
What Epygi actually make
Epygi Technologies is an American company that makes IP phone systems for small and medium business. The current range is the QX series, and the older Quadro systems are still in service in plenty of Australian offices.
They sell through resellers rather than direct, and support generally runs through whoever installed the system. That is why there is no obvious number to ring when something goes wrong, and it is not you looking in the wrong place.
What we can help with
If you have an Epygi system in your business, we can look at it, whether or not we put it in.
- QX series phone systems, the current range.
- Quadro systems, the older line that is still running in a lot of offices.
- Handsets registered to an Epygi system, whatever brand they are.
If you have inherited a system nobody documented, that is a normal starting point rather than a problem.
What to try before you call anyone
Most faults on any VoIP handset come down to the same few things, whoever made it.
- Restart the phone properly. Unplug the network cable, wait ten seconds, plug it back in, and let it finish starting up. That takes about a minute.
- Check whether every phone in the office is doing it. If they all are, the fault is the phone system or the internet connection, not the handset on your desk.
- Check the cable is in the socket marked LAN, not the one marked PC. The PC socket feeds the computer through the phone and will not bring the phone itself online.
- Move the phone to a working network port at another desk. If it comes good there, the fault is the port or the cable rather than the phone.
If one phone still will not come online after all of that, stop there. The next step is in the phone system settings, and it needs whoever looks after your phones.
Talk it through with us
If none of that sorts it, get in touch and we will work out what is going on. It helps to know the make and model, what changed just before it started, and whether it affects one phone or all of them.
The help on this page is free and there is no form in front of it.
Common questions
- Is this Epygi?
- No. Epygi make the phone systems. VoIP System is an independent Australian company that installs and supports them. We are not an Epygi partner, reseller or authorised agent.
- Can you help if somebody else installed it?
- Yes. Most systems we are asked to look at were put in by someone else, often years ago.
- Our Quadro is old. Is it worth keeping?
- Sometimes. If it does what you need and it is stable, replacing it for its own sake is money spent for nothing. Ask us and we will give you a straight answer.